Pre-contract Information

1. Seller

Company: SOFİTA SAHNE SANATLARI TİCARET LTD. ŞTİ.

Address: Sundura Mah. 59 Sok. İlhan Karabulut Sitesi No:2/A Hopa/Artvin

Tax office / number: Hopa / 7721681430

MERSIS no: 0772163143000001

Trade registry no: 2992

Phone: +905322692799

E-mail: ticket@sofita.net

Website: sofita.net

2. Service and price

These terms cover the event tickets the BUYER purchases electronically on the SELLER’s website. The event’s name, date and time, venue, ticket type and number, unit and total price (taxes included) are shown on the ticket form and the order summary before payment, and in the order e-mail and “My account” afterwards; they form part of this contract.

3. Payment

Payment is by credit or debit card on the bank’s 3D Secure payment page. Card details go to the bank; the SELLER never sees or stores them. Prices include taxes. The order is final once the bank approves the payment.

4. Delivery

Tickets are electronic (with a QR code), sent to the BUYER’s e-mail right after payment and shown in “My account”. There is no physical delivery.

5. Right of withdrawal

Under Article 15(1)(g) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for leisure services to be provided on a specific date. Event tickets fall under this exception.

6. Cancellation and refunds

If the event is cancelled, the ticket price is refunded to the card used, within 14 days of the announcement.

If the event is postponed or moved, tickets stay valid for the new date or place; refund and change terms are then announced on the event’s page.

Otherwise, not attending does not entitle the BUYER to a refund.

7. Complaints

Questions and complaints can be sent to the SELLER using the details above.

Disputes are heard by the Consumer Arbitration Committees within the monetary limits announced each year by the Ministry of Trade, and by the Consumer Courts above them.